Empowering Choice, Creating Opportunities

Innovative Resources for Independence



Reach Out to IRI

For more information about Service Coordination, please contact Yvelisse Rosa at 646-533-8254 or by e-mail at yrosa@in-res.org.


Service Coordination

IRI’s Service Coordinators helps individuals with developmental disabilities (IDD) and their families gain access to services and supports and coordinate their care across all providers.

How Do We Help: We Create A Relationship of Trust and Understanding

Here is what you can expect:

  • Service Coordinators meet with individuals and families in convenient locations.
  • We listen to the individuals and their family's description of their needs and desires
  • We create a life plan with the individual and their circle of support which could include residential opportunities, employment or day services, health-related needs, as well as, support for daily living skills
  • We meet regularly to ensure the plan is on target and if changes are necessary, we implement them
  • IRI's Service Coordinators are a valuable resource to individuals and their families to ensure their needs and wants are being met


Service Coordination is available to people who are Medicaid eligible and who qualify for OPWDD services. For individuals who are not Medicaid eligible, Service Coordination can be provided through Family Support Service grants.

The Future of Service Coordination

Currently, Medicaid Service Coordinators provide these critical services. In the future however, under Managed Care, the responsibility of care management will no longer be IRI’s. The IRI leadership team is working with organizations in the State, OPWDD, and the Department of Health to do our best to ensure that the transition will be seamless.

For more information about determining eligibility, please see Are You or a Loved One Eligible?


On The Leading Edge of Technology

Proloquo 2

What is it? A fully customizable communication application that interfaces with smart phones and tablets. The app is programmed with picture/icon representations of words and common phrases that the user can string together to communicate a thought.

How does it help? This is an indispensable communication aid for non-verbal individuals

On The Leading Edge of Technology

Telehealth Services

How does it work? Individuals can have their vital signs taken right in their homes. The information is digitally recorded providing personalized biometrics that help detect medical conditions earlier based on trended data. This service also provides virtual intervention between nurses and individuals using a smart tablet.

How does it help? Medical staff is more knowledgeable about patients’ care in between visits. These services also greatly reduce hospitalizations therefore also reducing the number of disruptions for individuals in their homes.

On The Leading Edge of Technology

Pulseox Monitor

How does it work? Remotely monitors oxygen levels of individuals with respiratory issues. Allows nurse to monitor the oxygen level remotely.

How does it help? Helps to remotely monitor blood oxygen levels and send an alert to the nurse if levels are imbalanced.

On The Leading Edge of Technology

GPS Watch

How does it work? Individuals can travel safely and unsupervised. Individuals simply wear the watch that communicates to an app used by IRI staff.

How does it help? This technology prevents individuals from getting lost. Staff can also see where individuals are without having to be there in person.

On The Leading Edge of Technology

Home Sensor Technology

How does it work? A suite of interactive sensors is outfitted on kitchen appliances and above doors. If an individual, living in their own apartment, turns the stove on, then exits the kitchen, IRI will get an alert. If the individual leaves the house at an unusual time, we will also be alerted.

How does it help? This provides un-invasive oversight. Individuals can live independently with confidence. It also reduces the need for in-person staffing.

On The Leading Edge of Technology

Medication Wheel

How does it work? This simple device alerts individuals when a medication dose is due, then opens to dispense medication. If the medication is not taken or the wheel is not closed properly, IRI will be alerted.

How does it help? For those individuals living in apartments or homes, they can now take medication without staff intervention.

On The Leading Edge of Technology

Samsung Galaxy Tablets

How does it work? There are many existing applications, and new ones being developed every day that are targeted to assist disabled individuals in enhancing their abilities

How does it help? Allows us to use a variety of online applications that support the abilities of the users

On The Leading Edge of Technology

Amazon Echo

How does it work? Wirelessly controls lighting and other devices through voice commands.

How does it help? Helps individuals who are otherwise unable to manually operate devices to do so independently.

On The Leading Edge of Technology

Pressure Pads in Beds

How does it work? Allows the staff to monitor bed time routines when people are in and out of bed with a remote monitor; a notification goes to remote staff person when a person has gone to bed and if they get up during the night for an extended period of time.

How does it help? Helps ensure safety by sending staff an alert when an individual is out of bed during the night.

Innovative Resources for Independence is formerly Independence Residences, Inc.

112-40 Francis Lewis Blvd., Queens Village, NY 11429
P: 718.805.6796 :: F: 718.805.6798 :: info@in-res.org